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Online Booking
Use the calendar below to book IT support online at a time that suits you. Pick a day, choose a time and enter your address, and a Geek Guru 2u technician will come to your home or business.
If the calendar doesn’t load, you can open the booking calendar in a new tab, or call 1300 160 220.
What happens when you book IT support online
- Choose a time. Each booking is a one-hour, in-person visit at the address you give us.
- Tell us about the problem. A short description is plenty, for example “laptop very slow” or “printer won’t connect to Wi-Fi”.
- Check your confirmation. The booking system emails you the details, so you’ll have the date and time handy.
- We come to you. A technician arrives with the tools to diagnose and fix the problem on the spot where possible.
- We explain it in plain English. Before we leave, we’ll show you what we did and how to avoid the problem next time.
The calendar shows our hourly rate and minimum charge before you confirm, so you know the cost up front.
What to have ready
A little preparation means we can spend more of the visit fixing things. If you can, have these handy:
- The device that needs help, plus its charger.
- Your passwords, such as your Wi-Fi password and your Microsoft, Apple or Google account.
- Access to your modem or router, if the problem is with the internet.
- A list of everything you’d like us to look at, so nothing gets missed.
- A photo of any error message, if it comes and goes.
Don’t worry if you can’t find everything. We can still get started and help you sort out anything that’s missing, such as a forgotten password.
Where you can book IT support
We’re a mobile service, so we visit homes and businesses across our service area. Check the suburbs we cover before you book, or see our full list of IT services if you’re not sure we can help.
Prefer to talk to someone first?
That’s fine too. Call 1300 160 220 or send us a message through our contact page. We’ll talk through the problem and book the visit for you.