Privacy Policy

Last updated: 23/09/2025

Geek Guru (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

1. What information we collect

We may collect the following types of personal information:

  • Name, address, phone number, and email address

  • Business or employment details (if relevant)

  • Payment information (where required for services)

  • Records of your communications with us (e.g., calls, messages, emails)

  • Website usage data (via cookies, analytics tools, or similar technologies)

Where possible, we collect personal information directly from you. In some cases, we may also collect information from publicly available sources, business partners, or service providers.

2. Why we collect personal information

We collect and use your personal information for purposes including:

  • Providing our services to you

  • Managing customer accounts, billing, and payments

  • Responding to enquiries and providing support

  • Improving our services and website

  • Sending marketing communications (where you have consented or where legally permitted)

  • Complying with legal and regulatory obligations

3. Disclosure of personal information

We may disclose your personal information to:

  • Our employees, contractors, and service providers who assist us in operating our business

  • Third-party providers such as payment processors, IT hosting, and marketing platforms

  • Professional advisers (lawyers, accountants, auditors)

  • Government authorities or regulators, as required by law

Some of our service providers may be located outside Australia. Where this occurs, we take reasonable steps to ensure that your information is handled in accordance with the APPs.

4. Security of your information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
This includes the use of secure systems, encryption where appropriate, and restricted access controls.

However, no system is completely secure. We cannot guarantee the absolute security of your personal information.

5. Access and correction

You may request access to the personal information we hold about you and request corrections if it is inaccurate, out-of-date, incomplete, or misleading.

Requests should be directed to our Privacy Officer (see contact details below). We will respond within a reasonable period and may require verification of your identity before releasing information.

6. Complaints

If you believe we have breached your privacy rights under the Privacy Act or the APPs, please contact us.
We will investigate and respond to your complaint within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

7. Cookies and website use

Our website may use cookies and similar technologies to improve functionality, analyse traffic, and personalise content.
You can control or disable cookies through your browser settings, but some features of our site may not work properly without them.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated “last updated” date.

9. Contact us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or make a complaint, please contact us:

Privacy Contact
Email: [email protected]